Privacy Policy
Who Are We
You are visiting the website of JG Software Solutions Ltd trading as Software Solutions Scotland
This privacy policy was last updated 21/01/2026
Privacy Policy
Your privacy is critically important to us. This Privacy Policy explains how we collect, use, store, and protect your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
We encourage you to read it thoroughly to understand our practices. Should you have any questions after reviewing this policy, please do not hesitate to contact us; we will be happy to assist you.
This policy applies to all personal data we process about you, whether you are a customer, prospective customer, website visitor, or any other individual whose data we may process.
Data Controller
For the purposes of data protection legislation, the data controller is: JG Software Solutions Ltd trading as Software Solutions Scotland (SC375471) 2 Alyssum Crescent, Motherwell, ML1 1DF Email: datacontroller@ssscot.co.uk Telephone: 0330 043 0502
Information We Collect
The personal data we collect comes directly from your interactions with us, as well as automatically through your use of our website. We may collect and process the following categories of personal data:
How We Collect Your Personal Data
We collect personal data through:
- Direct interactions: when you enquire about or purchase our services, create an account, subscribe to our newsletter, request marketing materials, enter competitions, provide feedback, or contact us
- Automated technologies: as you interact with our website, we automatically collect Technical Data about your equipment, browsing actions, and patterns using cookies and similar technologies
- Third parties: we may receive personal data from analytics providers, advertising networks, and search information providers
How and Why We Use Your Information
Your data is used for specific and necessary purposes. We use your personal data to:
- Provide and deliver our software services and products
- Manage your account and our relationship with you
- Process and collect payments
- Reply to your messages and respond to your enquiries
- Maintain website statistics and analyse how our site is used
- Send you our newsletter and marketing communications (where you have subscribed or where we have a legitimate interest to do so)
- Improve our website, products, and services
- Comply with legal and regulatory obligations
- Protect our business and your data from fraud and other illegal activities
Legal Basis for Processing
We will only process your personal data where we have a lawful basis to do so under UK GDPR. The lawful bases we rely on include:
- Contract: where processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract
- Legal obligation: where processing is necessary for compliance with a legal obligation to which we are subject
- Legitimate interests: where processing is necessary for our legitimate interests or the legitimate interests of a third party, provided your interests and fundamental rights do not override those interests. We rely on this basis to maintain our website statistics and to reply to your messages
- Consent: where you have given clear consent for us to process your personal data for a specific purpose, such as subscribing to our newsletter
Sharing Your Information with Third Parties
We share your information only when necessary with trusted partners who assist in our operations. We may share your personal data with:
- IT service providers: companies providing technical support, hosting, and maintenance for our website and systems
- Analytics providers: services we use for website statistics and performance monitoring
- Newsletter service providers: if you subscribe to our newsletter, your data is shared with a specialised provider to manage its delivery
- Professional advisers: lawyers, bankers, auditors, and insurers who provide consultancy, banking, legal, insurance, and accounting services
- Regulators and authorities: HMRC, regulators, and other authorities who require reporting of processing activities in certain circumstances
- Business transfers: third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets
International Transfers
Where we transfer your personal data outside the United Kingdom, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:
- We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data
- Where we use certain service providers, we may use specific contracts approved by the UK (International Data Transfer Agreement or Addendum)
- Where we use providers based in the US, we may transfer data to them if they participate in appropriate certification frameworks or where appropriate safeguards are in place
Data Retention
We will store your personal data only for the time necessary to fulfil the purposes outlined in this policy, including for the purposes of satisfying any legal, regulatory, tax, accounting, or reporting requirements. We also retain data for a further period that corresponds to the period of limitation of claims as required by applicable law, ensuring we can protect our legal interests if necessary.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure, the purposes for which we process your personal data, whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting, or other requirements.
In some circumstances, we may anonymise your personal data so that it can no longer be associated with you, in which case we may use such information indefinitely without further notice to you.Data Security
We have implemented appropriate technical and organisational security measures designed to protect your personal data against accidental loss, unauthorised access, use, alteration, or disclosure. We limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know. They will only process your personal data on our instructions and are subject to a duty of confidentiality.
We have procedures in place to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
Use Of Cookies
Our website utilises cookies to collect automatic information like your IP address and browser type. These small text files are stored on your device and help us analyse how you use the site, distinguish you from other users, and provide you with a good browsing experience.
You can control the use of cookies through your individual browser settings. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. However, disabling cookies may affect the full functionality of our website and some parts may become inaccessible or not function properly.
For detailed information on the cookies we use and the purposes for which we use them, please see our Cookie Policy
Your Rights Regarding Your Data
Under UK data protection laws, you have important rights in relation to your personal data:
- Right of access: You have the right to request a copy of the personal data we hold about you
- Right to rectification: You have the right to request that we correct any inaccurate or incomplete personal data
- Right to erasure: You have the right to request that we delete your personal data in certain circumstances
- Right to restrict processing: You have the right to request that we restrict the processing of your personal data in certain circumstances
- Right to data portability: You have the right to request that we transfer your personal data to you or a third party in a structured, commonly used, machine-readable format
- Right to object: You have the right to object to processing of your personal data where we are relying on a legitimate interest
- Right to withdraw consent: Where we rely on consent to process your personal data (such as for our newsletter), you may withdraw it at any time by contacting us. This does not affect processing that occurred before withdrawal
Marketing and Newsletter
We will only send you marketing communications where you have opted in to receive them, or where we have a legitimate interest to contact you (for example, if you are an existing customer). If you subscribe to our newsletter, we use your information to manage and send those updates.
You have the right to opt out of marketing at any time by:
- Clicking the unsubscribe link in any marketing email or newsletter
- Contacting us using the details above.
Third Party Links
Our website may include links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.
Complaints
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details in Section 1. We would appreciate the chance to deal with your concerns before you approach the supervisory authority, so please contact us in the first instance.
You also retain the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues:
Information Commissioner's Office Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF Telephone: 0303 123 1113
Website: www.ico.org.ukChanges to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new Privacy Policy on our website and, where appropriate, by contacting you directly. We encourage you to periodically review this page for the latest information on our privacy practices.
Contact Us
If you have any questions about this Privacy Policy or our privacy practices, or if you wish to exercise any of your rights, please contact us using the details above.
